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    November 13

    SEBI MAY ISSUE NORMS ON SME BOURSES SOON

    The Securities and Exchange Board of India (Sebi) may soon issue rules for setting up stock exchanges dedicated to small and medium enterprises (SMEs). “Sebi is working on the concept paper on SME exchanges. It may soon release the guidelines,” Minister of State for Micro, Small and Medium Enterprises (MSMEs) Dinsha Patel said at a seminar organised by MCX-SX and the Society for Capital Market Research and Development here today. He said SMEs were not able to raise capital through the market since they could not meet the listing and trading requirements of BSE and NSE. Hence, a separate exchange for them was required, he added. He said India could use experiences of SMEs listed on stock exchange in countries like the US, the UK, Japan and China. MSME Secretary Dinesh Rai said there should be more than one exchange for SMEs. “Sebi is working on the guidelines keeping in mind the nature of SMEs. I feel strongly that we need to have more than one SME exchange,” he said. There are over 13 million MSMEs in the country employing about 42 million people. BSE, NSE and the new entrant, MCX Stock Exchange (MCX-SX), had shown an interest in setting up an SME exchange, said an industry source. MCX-SX Vice-Chairman Jignesh Shah said India did not have mature venture capitalists to fund small and medium firms and the stock exchange was the only place where they could raise capital. “We are waiting for Sebi guidelines to offer services to SMEs on our platform,” he said. Speaking on the sidelines of the seminar, the minister said the ministry had approached defence and railways ministries asking them to procure 20 per cent of their requirements from MSMEs.

     

    October 24

    SME Share in Indian Economy

    SMEs’ share in GDP may increase up to 22% by 2012: study

    The study said the sector contributes 40% to the country’s exports and with the help of modernised technology its share would increase to over 44%

    New Delhi: The contribution of small and medium enterprises (SMEs) to India’s GDP is likely to increase up to 22% by 2012 from about 17% at present on account of an increase in production due to technological upgradation, says an industry chamber survey.

    “SMEs’ contribution to Gross Domestic Product (GDP) is projected to go up by a minimum of 5% and touch 22% by 2012, since over 60% of them are aggressively upgrading themselves technologically,” Assocham survey said.

    It said, the technology modernization would not only help in increasing production but also bring down the input costs.

    The study said, liberalisation and deregulation in the industry would also contribute to the sector’s growth, adding that the sector, which has grown at the rate of 35% in the last two years is likely to register 40% growth in the next five years.

    Further, the study said the sector contributes 40% to the country’s exports and with the help of modernised technology its share would increase to over 44%.

    “With technology modernisation, the share of these units in the country’s exports would also surge to over 44% in the next five years from about 40% at present,” Assocham secretary general D S Rawat said.

    Numbering about 32 lakh, there are various hurdles in the growth of these units as they face problems like non-availability of credit facilities and high interest rates, it added.

    March 05

    Rolling out Project Vikas in Hydreabad and Ahmedabad

    DNA Money_Microsoft Project Vikas_Pg 04 DB_Microsoft Project Vikas_Pg 07

    Both places were fairly hot… in terms of the weather :)

    March 02

    Rolling out Project Vikas

    I had great fun and learning rolling out Project VIkas in Ludhiana and Hydreabad. Below is the press coverage. Now onto Ahmedabad and Chennai…Watch this for more action…

    Hindustan Times, p-02, 21-02-09Dainik Jagran , p-03, 21-02-09 image

    There is also a feature article on what Vikas is and the benefits it brings… http://tech2.in.com/biz/india/news/smesmb/project-vikas-spearheads-ict-revolution-among-smes/47612/0

    Till later…

    January 02

    http://www.livemint.com/2009/01/01212616/A-culture-of-enough.html?h=D

    A good article on "the culture of enough" :)
    November 16

    SME's, Economic Downturn and Microsoft Dynamics!

    When the going gets tough, the tough gets going. We have all heard about this and it certainly applies in today's times. when everybody is buying, anybody can sell, but when there is a slowdown, people cut back spending, everyone looks for value, deals, bargains and squeezing the most out of every penny spent. In such a scenario, a business needs to be competitive to tide over the turbulent times. A competitive business will be able to offer that "BEST" deal which everybody is looking for. 

    But what does competitiveness mean? At a high level, it is the ability of an organization to outperform its peers and service its customers needs better than any body else. A competitive business needs to have the following characteristics....

    Stays in touch with your customers and partners: A business needs to understand its customers and the one which does that the best, will be positioned for success. This includes understanding their behavior, what causes them to buy and how we can sell more to them.

    Efficient Financial and Capital Management: the ability to manage cash flow, interest, taxation and ensuring you have a clear view of what is the financial health of the company.

    Has Business Transparency: A successful business is one which is very transparent flexible with its customer and partners.

    There are more factors, but the idea is to see how technology can help an organization become more competitive.

     

    Microsoft Dynamics

    Technology can help in all these areas, but it needs to be the right technology. It needs to be easy to buy, maintain and upgrade (affordable), it should grow in functionality as the business does (scalable) and should be easy to use requiring less training (user-friendly).

    That is why Microsoft Dynamics is such a powerful offering from Microsoft.

    What is Dynamics?: It is a set of INTEGRATED business solutions offerings that connect or integrate vital business processes within an organization. Specifically, Dynamics solutions offer

    • Financial Management: Helps you maintain a complete set of financial information and manage your finances in an easy/familiar interface spanning processes like invoicing, receivables and financial reporting.
    • Customer Relationship Management: Helps you keep track of customer needs, their buying patterns, how effective your sales and marketing initiatives are
    • Supply Chain Management: Work and engage with your vendors, suppliers and partners in a collaborative and transparent fashion that lets you manage these relationships better.

    A complete functionality description can be found at http://www.microsoft.com/india/dynamics/overview.mspx

    Now the reason why Dynamics scores over other competitive solutions is because of the following

    1. Easy to use and Deploy: Since the interface is based on Office and key aspects of Dynamics are integrated with Office applications, it results in making Dynamics very easy and familiar application to use.

    2. Easy to maintain and Support: Dynamics is based on the familiar Windows Platform and leverages the vast ecosystem of developers and It Pros that is very conversant on Windows Server, SQL Server and .NET platform. This means that if we have to extend functionality, maintain existing code, troubleshoot bugs etc - the familiar skill set makes it easy to do these tasks.

    3. Easy to Adapt and Scale: Typically ERP and CRM systems have been expensive to purchase, deploy and maintain. However dynamics offers a complete range that makes it very affordable to start using the functionality today and scaling up as the business grows. An SME can start with NAV BE or Business Essentials that contains the core functionality of Financials, Inventory and Sales Mgmt. the solution can be implemented within 2-3 weeks and is available for under 3 lakhs including implementation. As the business grows and requires more functionality like manufacturing etc it can upgrade to Microsoft dynamics NAV which is the full version of the software and upgrade is easier since NAVBE uses the same database that NAV uses. hence making it easy to upgrade and scale. Further, Dynamics is also available in a hosted fashion adding yet another layer of flexibility for the customers. You can either chose a subscription model or a license model to get the same functionality.

    4. Easy to get Business Insights: Since the whole Dynamics suite is based on SQL SErver and Office - both offerings that contain a lot of BI and querying, reporting features - it is easy for a Dynamics customer to get the same benefits. This include pivot table queries, ad hoc queries, Reporting and the format of your choice !!!

    So if you want to tide over the current slowdown and you are a growing business, one way could be to invest in the right technology and Microsoft Dynamics offers a compelling option for small businesses!

    July 01

    The Rise of SIN!

    Business World had an interesting story in this issue which was about the rise of sin in India. You can read the full story at http://www.businessworld.in/content/view/4795/4903 

    The central premise is that how in India, the SIN industry - consisting of alcohol, tobacco, gambling and porn - is going through a huge growth phase and it permeates all sections of the society. While on one hand the economic boom is resulting in more disposable income, liberalization of attitudes and increased level of empowerment (particularly in women) - which is fueling the SIN industry, on the other hand, the poor seems to be getting poorer and these 4 SIN components are the only means of escaping from the problems of daily life. This seems to be one area of the Indian economy which seems to benefit from the Great Divide that exists in India today.

    To put things in perspective, the combined Indian SIN industry is pegged at INR 300,000 crores (yep! not a zero wrong) - which implies 10% of India's GDP. No other country can boast of a ratio like this except India.

    Now these are profitable businesses - since not only is there an uptake on SIN (as mentioned above), but also they are addictive in nature - hence once a customer, always a customer! ITC (Tobacco), UB Group(Alcohol), Zee Group (Gambling) are some of the biggest players and their growth rates are more than 30% YOY. Porn obviously is a "behind the scenes" industry so official figures are not available.

    Online porn and gambling, as per IAMAI, accounts for 80% all traffic in India. Zee Group's PlayWin is incidentally the biggest business of the group - much ahead of its TV and Media business. Valued at 2400 crores, this site gets more hits than the Indian Railways site :)

    What a revelation, read the full story!

    May 28

    What's happening with TV!!!

    Consider this, the Indian TV industry has about 300 channels in operation today nd there are 200 channels waiting to launch this year!!!. Currently standing at about 22,000 crores, the industry grew 18% in 2007 and is slated to grow 22% YOY. Same for advertising on TV which is 8000 crores today and is expected to grow to 20,000 crores by 2012. The other boom in this industry is the increase in the pay TV households - from 74M in 07 to 115M in 2012.

    Now while all this growth is cool, there are a number of factors which will see this industry go through some change and here's why....

    1. More channels means limited bandwidth: Bandwidth is a limited resource. The current analog platform can carry just 80-90 channels. So if i launch a channel today, i pay a significant premium to be in the prime band. Currently this is about 65-75 crores per channel - which is leading to a situation where just to have your channel in the prime band amounts to a cool 35% of your costs. Now this should get solved when digitization happens - such as CAS, DTH, IPTV but this is moving very slowly right now.

    2. Cost of content: Once you have figured your slot in the limited bandwidth pipe - content is the other big issue. Content creation costs are rising 15% YOY, with each episode costing around 20-25 crores. Due to broadcasting issues mentioned above, it becomes tough for folks to launch niche channels - hence they go for more mainstream channels like news, general entertainment and movies which drives up the cost of content creation. After all you can only have so many people create as much content for the same category.

    3. Advertising: What does this mean for advertising? Well think about it... i have to advertise my products - say a car - which is meant for the masses. With 8 channels in general entertainment categories - i will spread this over multiple channels - which leads to fragmentation of advertising revenues. This hurts even established players!!!

    So what i foresee happening is that these media houses will increasingly do either of the two things. Either they will become a multi-channel player like a network (eg: Network 18) so that they are able to offer a complete package to the market and to the advertiser and thus drive synergies

    OR

    they will become multiple-medium players embracing TV, Internet and offline so that again they are able to exploit synergies there. Me thinks the advertising world will anyways shift to digital and online since that is where bandwidth, better targetting and increased usage patterns are being seen! Wot Say?

    May 26

    Making Sense of S+S Business Models

    Software + Services is the strategy that Microsoft has been pursuing for its business and certainly represents the way forward for Microsoft. Central to this strategy is this notion that the world of software is changing to a world where software will exist either on-premise (software) or on the Web/cloud (services) - and different customers will have different choices on this continuum. Hence the term "Software+ Services" - representing that Microsoft has the platform that lets you do either or any combination of the two philosophies.

    But an interesting revelation to me while I was reading about this was also the business models that are present today that support this S+S phenomena. So while in a "software only" world - licensing was the only model by which a software product company made money (and the most successful is Microsoft), there are other models that have emerged. here is an attempt to understand them

    1. Advertising: Google is the best example of this model. You go to Google and search for free, but then because you are searching for something you are interested in it - and this creates the premise for advertisers to place "relevant" ads on Google - which is what Google charges for and makes its monies from. In this S+S world, Microsoft has a set of offerings for consumers and small business called "Live" that will leverage this model to generate revenues.

    2. Subscription: This is a business model that was pioneered by magazines and newspapers, but is now used by many businesses and web sites. Rather than selling products individually, a subscription sells periodic (monthly or yearly or seasonal) use or access to a product or service. Thus, a one-time sale of a product can become a recurring sale and can build brand loyalty. Microsoft is really embracing this model fully, by coming out with a range of offerings that can be "subscribed" rather than "licensed". At the same time, it is maintaing the licensing versions as well - and this is where the choice to the customer comes from. A good example of this is "Office Live" which users can use by paying a subscription fee and using the software instead of licensing it.

    An interesting variant of this subscription model is the "Service Provider Licensing Agreement (SPLA)" which enables partners of Microsoft to license the software from Microsoft, host it at their end and then offer the software to its customers as a subscription service. An example is "Hosted Exchange" which a partner can license under SPLA and then host it and offer the service to its customers on a subscription basis.

    3. Transactions: In this model, you pay only for the transaction you are doing with the service provider. The mobile VAS industry is a very good example of this business model. Today when you send an SMS for say voting for your favorite candidate in a reality show you get charged Rs 6 for that SMS, whereas all your other SMS may be charged differently at a lower cost. Microsoft recently announced an example of this model in its "Windows Live Cashback" offer - where it will give money to any user who is searching on its search engine and clicking on an advertiser's link. This happens on a per transaction basis.

    So as you can see, S+S is not just a strategy for aligning technology assets, but also backing them up with relevant monetization models for businesses and consumers to choose from. Putting both these together, here is how Microsoft will align its assets going forward

    1. On-Premise Software: Traditional Microsoft business monetized through licensing from where it gets most of its $68B revenue annually.

    2. Hosted Software for Consumers: Branded under the name "Live" this will cover Windows Live Search, Live Messenger, Live Spaces etc etc. Microsoft will use a mixture of advertising (Live Search), subscriptions (Live OneCare) and transactions business model (Live Cashback) to make monies from this.

    3. Hosted Software for Businesses: Branded under the name "Online" this will be the complement to existing Microsoft offerings to enterprises and will be hosted either by Microsoft or by partners. Primarily will be monetized through the subscription model. Eg: Dynamics Online, Exchange Online etc.

    November 19

    WPP Buys Quasar

    WPP Digital, the digital arm of world’s second largest ad agency WPP, announced Monday that that it has acquired a 75 per cent stake in Quasar Media, Delhi based online media buying company. They haven’t disclosed the financial terms, though. WPP Chief Executive Martin Sorrell had told Reuters on the sidelines of conference last week that they would be acquiring stake in Quasar. Quasar, founded in 2005, is India’s largest online media buying company. It also offers digital media, creative, ebusiness solutions, search marketing and optimization, mobile marketing, ecommerce, social media and eCRM among others. The company employs 73 people and has clients like LG Electronics, MakeMyTrip.com, Microsoft, Monster.com, VISA, Motorola, Zapak and Airtel.

     

    Quasar will continue to be managed by its founding team, led by CEO Harish Bahl, and Chief Business Officer, Manish Vij. The company’s revenues for the year ended 31 March 2007 were Rs 10.36 crore with gross assets at the same date of Rs14.95 crore. This would mean a billing of more than Rs 100 crore.WPP is betting on the future of digital advertising, which is expected to become a $560 million industry in India by 2009. This will be about 7 per cent of the total advertising market in the country.

     

    7% of total adSpend- that is cool!!!

    October 22

    Internet being driven by Tier 2 cities

    Internet usage in India has grown more than 11 times over the last seven years. The boom is being driven not by metros, but by smaller and non-metro towns, where the number of users has risen by a whopping 69 times and 33 times respectively since 2000.

    The number of users has grown in all socio-economic categories, as well as in all metros and non-metro towns. In absolute terms, the top eight metros still have the largest numbers. However, the growth has been the fastest in the smaller and non-metro towns. In fact, small towns have the second largest number of total users after the top eight metros put together, where the total number has grown by just over five times.

    These are the findings of an internet usage survey, done by the e-technology group of IMRB International. The I-Cube 2007 survey was conducted across 30 cities and towns covering 65,000 people.

    The usage profile was prepared by studying active internet users, defined as those who accessed the internet at least once in the past one month.

    Where do people access the net? Using the internet in schools and colleges is the fastest growth category — 22 times what it was in 2000 — indicating increasing computerisation of educational institutions. This is followed by internet access from home computers — a segment that has grown over 15 times. However in absolute numbers, cybercafes have the largest numbers accessing the internet, about 57 lakh, followed by those logging on from home. Surprisingly, accessing the net at office comes in only third.

    In terms of activities on the net, email and information search are still the biggest drivers of internet use. More than 78.5 lakh people use the net for email compared with less than half that number, nearly 37 lakh, for information search. With the highest jump of 27 times in the number of users since 2000, the entertainment segment comprising games, ring tones, music and video downloads has caught up with the chat segment. Both have about 15.4 lakh users followed by e-commerce — including online travel, share trading, banking and buying products — which has grown nearly 25 times since 2000.

    More than 60% of information seekers look for general information on the net and 45% look for educational information. About 27% search job sites and 17% seek financial information. Interestingly, at 8%, the number of people looking for astrological information is double that of those searching online matrimonial sites, a mere 4%.

    October 08

    India Internet Usage.

    What makes India Unique? For one, this is the only country where Internet connections are falling!!!! This is also the only country where more mobile phones are accessing the net than PC’s. Read on..

     

    In Q2 07, no. of connections went down from 9.27M to 9.22M – largely due to the 2.93% decline in subscriber base of the largest Indian ISP; BSNL. The 2nd largest ISP, MTNL also registered a decline of 0.5% in its subscriber base. The two companies account for 53% of the Indian subscriber base. Now before we all think that Internet is doomed in India; take a step back. The reason for this downfall is because dial-up subscribers are moving out; broadband connections went up 3.55% to rise to 2.42M connections, end Q2 07.

     

    The other more heartening trend is that, mobile net connections went up by a whopping 7M to 38M subscribers. This shows that number of people using mobile to access the net TODAY is 4X the number of people using a PC. With total mobile penetration at 200M, a healthy 20% of that base is using the mobile phone to access the net. Introduction of 3G, will add 10M incremental to this according to the Indian Cellular Association.

     

    So what does this mean… couple of things

    1.       Mobile is the primary device of internet usage: 4X than PC. Total Mobile Web usage: 38M users versus 9.22M PC connected users.

    2.       20% of mobile users (200M) are using the mobile device to access the net. India adds 7M new users on the mobile front every month. The caveat is that most of this is around VAS (ringtones, caller tunes etc etc) which is all coming off the net.

    3.       Of the 7-8 million handsets sold in the country every month, over four million are Internet-enabled- whether they use it or not. If somebody launches relevant apps – then you can see where this number is going.

     

    Bottom line: As handsets grow more powerful, as more users are getting on the mobile bandwagon, mobile internet is where the action will be….and not the PC. That is why the decline does not worry me atleast!

    September 23

    Indian Advertising Industry

    Globally, there are few major media conglomerates who, between them own the major advertising agencies. WPP, IPG, Publicis and Omnicom are the major ones, with WPP owning nearly 50% of the Indian ad market, followed by IPG (18%), Omnicom (12%) and Publicis (5%).

    The total ad market size in india is Rs 20,000 crores (~$80B) and is rising 15% per year. Further spends on advertising in India are 0.5% of GDP versus the developed world which is at 1.5% of GDP – and you can see that the potential is huge in the Indian market. And this is proven by the entry of all the major media conglomerates. This will also challenge the near monopoly situation, WPP is in!

    WPP that stands for Wire and Plastics Products Plc was founded in 1985 by Sir Martin Sorrell and today has a global turnover of $10B.

    Group

    Agency

    Type

    IPG

    Lowe Lintas India

     

    IPG

    McCann Erickson

    Full Service

    IPG

    FCB Ulka Interactive

    Full Service

    IPG

    Lodestar

    Media

    IPG

    Lintas

    Media

    WPP

    Oglivy And Mather

    Full Service

    WPP

    JWT

    Full Service

    WPP

    Group M

    Media

    WPP

    Ray and Keshavan

    Design

    Publicis

    Saatchi and Saatchi

    Full Service

    Publicis

    Zenith Optimedia

    Media

    Publicis

    Capital Advertising

     

    Omnicom

    Mudra Communications

     

    Omnicom

    Mudra DDB

     
    September 10

    Firefox passes 400 million downloads

    Firefox passes 400 million downloads

    Firefox just passed the 400 million download mark, according to the Spread Firefox site for promoting the open-source, extendable Web browser.

    That number shouldn't be confused with actual installations, Mozilla's public relations folks rightly caution. (I'm sure I've downloaded it at least a dozen times this year, and I'm only using copies on three computers at present. On the flip side, there are any number of other ways to get Firefox, including Linux installations.) Nevertheless, 400 million is an achievement worth noting, given that just a few years ago it looked like Microsoft had the market locked up with Internet Explorer.

    However, not everything is going swimmingly in Firefox land. Mozilla had hoped to release a Firefox 3 "Gran Paradiso" beta in July. Instead, Mike Schroepfer, Mozilla's vice president of engineering, now says it's due "this fall.

     

    July 09

    Indian Advertising Market: Understanding it better...

    The Landscape

    There are different media options available to an advertiser today in India. 70M Cable TV homes, 200 M newspaper readers, 40M Internet users and now 200M mobile phone users. So very soon mobile phones will be the biggest medium that ad folks will have to reach consumers. However if we look at ad spends it is the other way round. adSpend on print media is at Rs 7000 cr and that on TV is Rs 6000 cr. Internet is about 200 cr and outdoor adspend  is 700cr. Mobile surprisingly is just 8cr.

     

    The single biggest reason for this is in the intrusive behvaiour of SMS ads. Rememeber how we cringe every time we get an SMS saying win a Scorpio !!!. While the mobile market has evolved significantly in terms of mobile advertising the technology is not simply there to do sophisticated pull marketing or profile based marketing on the mobile. However the mobile medium also has some advantages

    1.       The user looks at his phone every 5 mins or so. That is huge eyeball potential

    2.       The message  stays there with the user till the time he wants. No other medium does that..you can argue even newspaper allows you but I don’t look at my paper every 5 mins J

     

    Well so mobile operators are looking at in a big way. You have operators today who are signing up with corporate for specific profile based advertising. Here is an example of what might happen in the future. In Hong Kong whenever a user nears a pizzahut outlet, he gets an sms for a 20% discount. If the user says Yes, a bar code SMS is sent to the mobile who can then walk in present the barcode on his mobile and gets the discount !!

     

    Click through rate in the mobile world (8%) is also higher than internet, making it more lucrative.

     

    So bottom line: We will see mobile emerge as the top 2 medium for advertisers

     

    ROI on Advertising

    Well Indian advertisers have the 3rd best ROI across all Asian countries when it comes to TV medium. If we look at the Net, India again is set to have 60% growth (best in APAC) on ad spends on the Net. Outdoor advertising is the most expensve in India across all the countries surveyed.

     

    Heres a tip I learnt: Marketers tend to lag behind the speed with which the consumer adopts to new media.

     

    GPRS and Mobile Intrnet

    Well out of the 165 M odd mobile users in thr country (there are now over 200M), 20% or so connect to the net through the mobile device.  If you look at device sales in 2006, 65M handsets were sold out of which 35M were GPRS enabled.  The cheapest GPRS enabled phone comes at 2500 rupees!!!!!  I have been repeatedly hearing that GPRS is a limitation etc etc .. but with this figure it is easy to see that mobile internet access is the way its going to be in the future.

    Now at a recent conference I learnt that there are only *M active GPRS users in the country. That means there are people buying GPRS enabled phones but are not using it.

     

    Now if we only get relevant apps which target this segment, I amsure we will see more and more of these handset buyers turning on GPRS and changing the way internet accessed in the country. The other thing which is holding us back is the bandwidth issue. If the govt is to allocate spectrum and high capacity bandwidth for high end data services then it will fuel the mobile access further.

     

    Currently the popular apps are chat and email. Now when you think about high end smartphones, those are about 5% of the total handset sales. Windows has about 17% of this market and is growing 100+% yoy.

     

    July 06

    Talk About Growth man

    Value Added Services (VAS) in india is an awesome Rs 8200 crores growing 65% YoY. Out of this the ringtone market alone is growing at 50% and is valued at 180cr. Some of the major earners in VAS are ringtones, billing info, contests, exam results, alerts from banks, railways etc.

     

    July 03

    ET Article: Internet Consumption by SME's

    Hooking up with E-strategies-Internet & Telecom-Infotech-News By Industry-News-The Economic Times

    Hooking up with E-strategies
    ARTIKA SHAH

    TIMES NEWS NETWORK
    [ TUESDAY, JULY 03, 2007 12:10:42 AM]

    http://economictimes.indiatimes.com/News/News_By_Industry/Infotech/Internet__Telecom/Hooking_up_with_E-strategies/articleshow/2168114.cms

    Communication technology is essential for business transactions and E-commerce has become a key tool for reaching out to customers. E-commerce (or electronic commerce) means a business transaction whose price is negotiated over an online system such as an Internet, Extranet, Electronic Data Interchange network, or Electronic Mail System. Through this platform, most forms of business activities can be conducted across the Internet. It plays a major role in improvising operations for SMEs and can assist them significantly by expanding the customer base both locally and internationally.

    SMEs can increase their awareness about this business platform through hands-on customised delivery of information, assistance and demonstrations. Trade associations and chambers of commerce can also promote the use of E-commerce through awareness campaigns. As Rajeev Mittal, Group Director, Small and Medium Enterprises, Microsoft India, says, "We are seeing penetration of broadband growing at an accelerating pace among SMEs. Use of Internet for E- commerce is picking up among consumers. Some of the categories like travel ticketing, hotel reservations and banking are beginning to touch SMEs as well."

    The system of E-commerce is convenient and fast. Stuart Crighton, COO, Cleartrip.com asserts that with the advent of this new age system SMEs are able to take their business to a global scale and increase their customer base. K Vaitheeswaran, COO, Indiaplaza.in (formerly Fabmall.com) offers a different and equally important perspective. He says, "While this system as such is very popular worldwide and is growing at a fast pace in India, there are two big-ticket investments that need to be made for successful implementation of E-commerce – technology and marketing. Customers do not like to sign up with multiple E-commerce companies and hence it makes sense for SMEs to collaborate as vendors on existing platforms."

    Today, online business is becoming more profitable and affordable than ever before – although few SMEs are taking advantage of it, according to new research. The phenomenon is happening across the globe. According to Yavoz Cabbar, Deputy Undersecretary, Ministry of Industry and Commerce Ankara, Turkey, the E-commerce statistics up to the year 2000 have revealed that the percentage of 'Business-to-Consumer' (B2C), in terms of turnover capacity, was 80 per cent of the total E-commerce in the world.

    The same statistics showed that the remaining 20 per cent portion belonged to the 'Business-to-Business' (B2B) type. Another study by pollster group Taylor Nelson Sofres (TNS) found that Internet use has increased dramatically in French SMEs; though most firms still use the web only as a communication tool. The TNS report was based on a study of 255 small business leaders in the US and 127 in France.

    E-commerce assures better business for SMEs and sustainable economic development for developing countries. To support this statement, Mr Vaitheeswaran says, "SMEs should adopt a different route for E-commerce." He feels that they should look to sign up with successful pure-play E-commerce platforms.

    But Mr Mittal of Microsoft India opines that there is significant potential for SMEs to leverage the web to scale up and connect with global market place, as they gradually gain in technical expertise and Internet marketing skills as well as the required time to engage in the same. He further mentions that it will be a while before hurdles like infrastructure, network availability, high cost access devices and low literacy levels are overcome to enable successful utilisation of E-commerce as a business tool. At the same time, it is essential to implement appropriate internet security measures, as e-security risk is a huge concern today. "Infrastructure and other costs can be discouraging," admits the founder of an edutainment company.

    But there are advantages too. "With the help of B2B, SMEs will be able to minimise the cost of procurement and inventory as there is always a supplier and/or buyer in the system available through community efforts thereby ensuring certainty of business," says, Guru Malladi, Associate Director, Risk Advisory Services, Ernst & Young. There are a few reasons why SMEs in the country are adopting E-commerce as asserted by Nagaraj Bhargava, VP - Marketing and Sales Operations, SAP India. Mr Bhargava remarks that SMEs are growing at rates in the range of 30–40 per cent and many of them are always in transition. They grow from small-to medium and medium-to large in few years.

    SMEs perceive two main sets of opportunities applicable to their business. The first priority is to enhance communication and reduce costs via e-mail. The second priority is to gear-up for the competitive market and have access to new global markets by developing a web presence. SMEs feel that the potential opportunities and benefits will be more apparent in the future and that they need help in understanding how E-commerce can enhance their competitive position. The Internet is a growing phenomenon and it will facilitate global trading and definitely provide a new paradigm for SMEs.

     

    Convergence: Social Networking and Gaming

    So I learn that there is a new kind of convergence taking place – between social networking and gaming. The idea is to create more interactive games by building communities around games and letting members of these communities interact with each other. The concept actually is not new.. if you have ever heard of MMORPG  (Massively Multiplayer Online Role Playing Games) that is. MMORPG facilitates creation of communities around a game and then lets gamers interact with each other trhought chatting, profiling, avtaars etc.

     

    Now why this is interesting is because when you have people with like-minded interests (gaming) and passion coming together (social networking)… it lends itself easily to do targeted advertising to these people and generate more revenue or ROI. Hence you will see an evolution of more and more “in game advertising” like you see in TV today (back after a break kinds). Learnt from today’s article in ET that  companies are also exploring “advergaming” which means games based on popular ads. Recent examples can be seen from Zapak’s advergame based on Akshaye kumar’s Thums Up ad.

     

    Wonder what will be the appeal of advergaming!

     

    July 02

    Online Gaming Market

    The online gaming market in India is pegged at INR 21 crores (~$5M) in 2006. This money comes basically from 3 sources – advertising, subscriptions and cyber cafes.

    ·         Advertisement: This includes both in game advertising as well as website advertising. It accounts for 11% of the total industry revenues.

    ·         Subscriptions: This is the monthly amount you pay to the game publishers both Indian and International. Typically this is around MMORPG games. This is about 31%.

    ·         Cyber Cafes: This implies the revenue you pay to organized cyber cafeplayers like Sify or Reliance when you indulge in online gaming from their cyber cafes. Makes up for the bulk of revenues for the industry (58%)

    In US, Ads constitute 40% of the total gaming revenues and as is evident from above it is low in India. Going forward, ad revenue is expected to contribute the major bulk of revenue in this sector.